Business Analyst - Oracle Fusion HRMS Cloud SolutionsOrlando, FL12+ monthsPerform Business Analyst tasks for US/Canada HR/Payroll Implementation Support of Oracle Fusion HRMS Cloud Solution.
Responsibilities:- Responds to incoming inquiries and/or requests
- Supports customers by providing information while providing efficient and courteous service.
- Troubleshooting data quality issues on reports or integrations.
- Provides support and information to HR, managers and employees.
- Answers calls, listens to requests, retrieves information, relays responses to the customer via phone or e-mail using the available technology at their disposal and performs all administrative tasks associated with completion.
- Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem can be difficult or complex.
- Contributes ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
- Provide Live and NetMeeting training.
- Create and maintain user documentation and training guides.
- Monitor Application Software - Provide support to the user community. Monitor application on an on-going basis. Investigate, qualify and report issues to the appropriate party.
- Security Administration - Add, change and delete user profiles as required. Monitor and report any security violations. Enforce established corporate security policies and procedures.
- Guides the logging, tracking, communication, and resolution of issues.
- Review current processes and recommend process improvements.
- Submission of Department Purchase Orders, follow up with approvers and vendor to ensure timely approval.
Requirements:- Minimum of 4 years US/Canada HR/Payroll Experience
- IT applications support experience, preferably with Human Resources, Performance Management, Recruiting, and/or Compensation
- Excellent verbal and written communication skills
- Strong training skills and documentation skills
- Team player – ability to work in a team environment
- Problem Solving - ability to identify, troubleshoot, and resolve problems
- Remedy or similar ticketing system experience
- Experience with Fusion HRMS a plus
- Experience with Fusion Employee and Manager Self Service, Work Flow, Extensible, etc.
- MS Office (Word, Excel)
- Bachelor’s degree or equivalent experience
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