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Cisco Voice Network Engineer - CCNA Voice in Santa Ana, CA at Spartan Resources, LLC

Date Posted: 2/28/2018

Job Snapshot

Job Description

Cisco Voice Network Engineer

Santa Ana, CA

12+ months, potential to convert to FTE

2 SPOTS!!!

This position will be a member of a North American team responsible for delivery of voice infrastructure services in complex, large enterprise environments.  As a Senior Voice engineer responsibilities will include:

•          Advanced administration, configuration, implementation, operation and maintenance of Cisco VoIP and Messaging platforms.

•          Advanced administration, configuration, implementation, and maintenance of additional Cisco Call Center based telephony and application infrastructure.

•          Tier 3 troubleshooting skills, including voice quality and network QoS.

•          Resolving complex incidents and problems.

•          Working with Telecom providers and 3rd party hardware/software maintenance vendors.

•          Support of 24x7 business critical platforms and accounts.

Job Requirements


•          Degree in Engineering or Computer Science or equivalent experience.

•          Voice Industry or Vendor Platform Certifications.

•          CCNA – Voice is REQUIRED

•          CCNP – Voice is strongly preferred

•          ITIL Foundation Certification preferred.

Expert skills in:

•          Advanced ability to implement, configure, operate, and administer Cisco based VoIP Voice and Messaging platforms which include Cisco Unified Communication Manager, Unified Contact Center, Unity Unified Messaging, Gateways, Jabber Presence, and Softphone.

•          10+ years experience providing Voice Operations support services in a mid to large size organization supporting a variety of vendor platforms and technologies.

•          Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks)

•          Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN

•          Experience designing and/or supporting QoS, MPLS, VLANs, Multicast solutions.

•          Background: Candidate must be in a position to pass a very stringent 10 Year Federal background and drug test including a polygraph test with the local City


•          Position is on-site in Santa Ana, CA working out of a Data Center for the end-customer

•          Project is taking out the 20 year old legacy Nortel/Avaya systems and implementing Cisco Voice systems.

•          Don’t need Nortel or Avaya people, they already have that in place – they need Cisco Voice Engineers.

•          12 person team