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Cloud Customer Engineering Support Analyst in San Diego, CA at Spartan Resources, LLC

Date Posted: 2/1/2018

Job Snapshot

Job Description

Cloud Customer Engineering Support Analyst


Description

Our organization delivers managed cloud solutions to our customers in a highly automated environment. The business is expanding rapidly and seeks flexible, adaptable change agents who will thrive in a highly dynamic environment. 

We are seeking an individual who is passionate in creating an exceptional customer experience. You will help drive the effectiveness and efficiency of the of Cloud services by defining and implementing processes to scale. 

Key Areas of Responsibility 

  • Work directly with customers, account teams and cross-functional organizations to onboard new customers, ensuring a smooth and positive experience. 
  • Continuously look for opportunities to improve the customer experience and efficiencies for day-to-day operations. 
  • Coordinate cross-functional processes to deliver customer needs. 
  • Survey customer experience and work with the Customer Engineering team to build programs to increase customer satisfaction ratings. 
  • Track, analyze and report customer results and forecasts. 



Job Requirements

Qualifications

  • BS in Computer Science or related discipline 
  • AWS Certified Associate certification 
  • 1+ years of AWS experience 
  • Teradata database experience 
  • 3+ years of experience in an enterprise level customer-facing role 
  • Passion to make customers happy throughout their journey 
  • Ability to multitask and coordinate multiple simultaneous complex projects 
  • Willingness to provide technical and process guidance to individuals, teams and programs 
  • Excellent written and communications skills 
  • Strong listening skills  Preferred Qualifications 
  • AWS Certified Solutions Architect 
  • Teradata Database Certified Associate 
  • PMP certification or project management experience 
  • CCNA certification or network experience 
  • Microsoft Office Specialist (MOS) certifications