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Exchange Administrator in Gaithersburg, MD at Spartan Resources, LLC

Date Posted: 6/23/2018

Job Snapshot

Job Description

Sr. Exchange Messaging Engineer Gaithersburg, MD 6+ month contract, probable extension As a Messaging engineer you will be responsible for operation and administration of MS Exchange 2010 in a large enterprise class, high availability global messaging environment. Working within the Messaging team and coordinating with cross-functional infrastructure teams to provide primary operations support for email. 
  • Perform the daily operational tasks that are necessary to provide a stable and robust Exchange environment, including monitoring, proactive maintenance, and problem resolution.
  • Provide h troubleshooting support of Exchange issues; investigate user escalation calls, finding optimum solutions for both users and the company.
  • To work 95% of the time on task and ticket management, with minimal supervision.
  • Take ownership of typical messaging issues and work to resolution and root cause identification.
  • Provide on-call support for the messaging environment.
  • Participate in weekend maintenance activities (such as mailbox moves, server reboots, patching, change management activities), as required.
  • Help ensure team performance meets or exceeds defined Service Level Agreements.
  • Maintain and administer third party applications including, but not limited to, Blackberry Enterprise Server and create appropriate documentation for application deployment, configuration, and related processes.
  • Adhere to and help enforce change management and compliance processes.
  • Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuning.
  • Create and maintain appropriate documentation on the messaging environment.
 Technical Skills/Computer:
  • Proven troubleshooting skills and ability to understand complex relationships between components of multi-tiered and distributed mail systems.
  • Strong understanding of mail dependencies with AD, DNS, mail routing and relays.
  • Basic or minimal experience with technologies such as Microsoft TMG, Symantec Enterprise Vault, Iron port
  • Basic or minimal knowledge on scripting experience (e.g. PERL, VBScript, .NET) is a plus.
  • Possess excellent interpersonal, verbal and written skills: ability to clearly and concisely articulate issues, alternatives, and recommendations.
  • Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment.
  • Self-driven and be able to work independently with minimal supervision.
  • Experience in a user-focused technical-support environment.
  • ITIL Foundations knowledge is a plus.
  • Project management knowledge and skills are preferred.
  • Service Delivery knowledge & skill is a preference.
  • Excellent written and verbal communication skills are a must have requirement
  • Minimum of 10+ years of experience in an enterprise MS Exchange environment (must have experience with at least 25,000+ mailboxes).
  • Relevant Microsoft certification (MCSE/MCTS/MCITP/) is a plus.
  • Diploma or Bachelor’s Degree in Computers or related field or equivalent work experience.

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