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Senior Customer Engineering Associate in San Diego, CA at Spartan Resources, LLC

Date Posted: 3/2/2018

Job Snapshot

Job Description

Senior Customer Engineering Associate

San Diego, CA

Direct Hire

The Cloud organization delivers managed cloud solutions to our customers in a highly automated environment.  The business is expanding rapidly and seeks flexible, adaptable change agents who will thrive in a highly dynamic environment.  We are seeking an individual who is passionate in creating an exceptional customer experience.   You will help drive the effectiveness and efficiency of the Customer Engineering team by defining and implementing processes to scale.


Key Areas of Responsibility: 

•         Provide technical leadership to Cloud customers moving to public Cloud (AWS, Azure)

•         Work directly with customers, account teams and cross-functional organizations to guide customers through their journey, ensuring a smooth and positive experience

•         Articulate customer business needs to cross-functional organizations and drive delivery of best in class solutions

•         Coordinate cross-functional processes to deliver customer needs.

•         Survey customer experience and work with the Customer Engineering team to build programs to increase customer satisfaction ratings.

•         Detect early signals of at-risk renewals and design a playbook to address the risk

•         Track, analyze and report customer results and forecasts

Job Requirements

Required Qualifications 

•         Bachelor’s degree in a technical discipline

•         5+ years of experience in an enterprise level customer-facing role

•         2+ years of AWS experience

•         Experience with managing multiple simultaneous complex projects

•         Experience with Hybrid Cloud deployments 

•         Experience in a technical role supporting customers

•         Understanding of class database architecture

•         Passion to make customers delighted

•         Exceptional customer service skills and ability to handle difficult customer situation

Preferred Qualifications

•         Master’s degree in Business Technology, Computer Science, Management Information Systems, or

Business Administration 

•         AWS Certified Associate certification

•         Teradata Certifications

•         PMP certification or project management experience

•         CCNA certification or network experience

•         Microsoft Office Specialist (MOS) certifications


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