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Senior IT Analyst - SCCM R12 in Wauwatosa, WI at Spartan Resources, LLC

Date Posted: 2/10/2018

Job Snapshot

Job Description

Sr IT Analyst – SCCM R12


12 month contract


Wauwatosa, WI



Duties: 


Identifies and plans process optimization efforts, projects, and decisions to drive significant operational and revenue improvements.  Partners closely with regional and local business users and third parties to deliver IT projects and leverages industry standards for establishing common practices.  Develops and communicates merit and business case documents that match the business goals and follow our financial approval process. Facilitates the derivation of benefits and cost estimates from high level business needs. Takes complex business challenges and break them into iterative value delivery scenarios in collaboration with business stakeholders. 



Analyzes metrics and data to inform others of the value and benefits of decisions by business, others in IT and third party vendors.  Creates recommendations based on data for continuous improvement activities and shared with IT Leadership.  Manages service level standards and customer satisfaction scores for IT support by identifying root cause issues, implementing improvement plans, and collaborating with the functional user community to set expectations, priorities and align the IT services to the expectations.  Recommends and creates communications materials for end users, conducts process improvement workshops, and teaches customers how to use IT products and services to achieve business value.  Provides guidance to other IT Analysts. May train, assign work to and monitor work of IT Analysts.  Performs other duties as assigned.



The SCCM/Desktop Analyst's role is to ensure the stability, integrity, and efficient operation of the global desktop and laptop fleet that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all packaged software and associated operating systems. The SCCM/Desktop Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.  He/She is responsible for developing, building, and supporting software application packaging for a Microsoft SCCM deployment[s].  He/She is responsible for packaging [commercial off-the-shelf / custom-developed / other] applications using Microsoft SCCM to global laptop and desktop fleet.



Day-to-Day administration of Microsoft SCCM 2012 environment, including creating or editing security groups, application deployments (collections, packages, task sequences, and PowerShell scripts), patch management, general troubleshooting, log analysis, upgrading, and recommending improvements within the existing infrastructure.



Creating/managing/updating Operating System images (Windows 7 and Windows 10) for different PC hardware models supported in the Enterprise - including the creation of task sequences, injecting drivers into PXE images, and/or creating driver packages.  Ensures patching of all desktop computers with Microsoft Software Security updates and, when needed, other third-party application updates.



Creating and deploying custom scripts to be used for upgrades, desktop modifications, and deployments of software through SCCM.  Responsible for refining and enforcing global desktop environment standards



Job Requirements

Skills:    



•         Advanced business process knowledge/skill across multiple Business Functions



•         Demonstrates strong functional application knowledge/skill within multiple applications



•         Excellent consultancy and relationship management skills



•         Solid knowledge of IT industry, vendors, best practices and standards Well-developed analytic ability and fact-based decision making skills.



•         Comprehensive experience working with multiple third party vendors.



•         Fluent in English and primary language used in area of responsibility and/or location



•         Broad understanding of an array of technologies and their use, such as: Windows Server, Active Directory, SCCM, and Office 365.



•         Expertise using and supporting SCCM for distribution, task sequencing, and reporting



•         5+ years of experience with desktop environments



•         Experience w/ Windows 10, Windows 7



•         Must have excellent customer service and communications skills and must be a team player.



•         Must be able to handle multiple tasks, issues or tickets and be organized.



•         Excellent verbal, written and interpersonal skills are a must



•         Solid background in SCCM 2012



•         Knowledge of Microsoft and other software licensing programs



•         Windows 7 and Win 10 migration experience are a major plus



•         Apple Mac experience beneficial



•         Knowledge of how to use PowerShell and other Scripting Languages



Education:         


Bachelor's Degree in Computer Science or related field, or equivalent education and experience. Minimum of five years of related IT experience Strong experience with small to medium-scale project and program management Experience determining and delivering against business requirements



Certifications Desired:


Information Technology Infrastructure Library (ITIL)


Relevant Microsoft Certifications



Personal Attributes:


Strong customer service orientation.


Proven analytical and problem-solving abilities.


Ability to effectively prioritize and execute tasks in a high-pressure environment.


Good written, oral, and interpersonal communication skills.


Ability to present ideas in business-friendly and user-friendly language.


Highly self-motivated and directed.



Limited travel