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Service Delivery Manager in Indianapolis, IN at Spartan Resources, LLC

Date Posted: 5/16/2018

Job Snapshot

Job Description

Service Delivery Manager


Indianapolis, IN


3+ months (potential to extend long-term and potential to convert to permanent FTE)


 


Description


Serve as primary point of contact for managed service delivery providing leadership and governance to deliver customer services to contract. The Service Delivery Manager shall have responsibility for the support tasks performed by service delivery teams.



Job Requirements

Summary



•         10+ years’ experience with general experience managing Server, Storage, Network Infrastructure.



•         Deskside/Service Desk should have experience with Asset management, PC deployment, and Service Desk metric and reporting.



Requirements



•         10+ years - Customer IT Service Delivery Experience



•         Serve as primary contact for operations of the Contract



•         Provide primary escalation contact for operations issues



•         Review monthly financial and operational reports and metrics



•         Overall Account Governance and customer relationship management



•         Assist Client with contract management to the extent required pursuant to the Agreement



•         Monitor Service Level performance and coordinate Service improvement plans



•         Serve as the contact for definition and approval of Additional Services



•         Respond to Client requirements with the integration of appropriate Resources



•         Coordinate Client Service Requests and new service opportunities



•         Attend and conduct regularly scheduled status and review meetings


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