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Sr. Deskside Technician in Atlanta, GA at Spartan Resources, LLC

Date Posted: 2/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Atlanta, GA
  • Job Type:
    Other
  • Experience:
    At least 7 year(s)
  • Date Posted:
    2/5/2018

Job Description

Sr. Deskside Technician 
Atlanta, GA (North Perimeter)
12+ months
3 SPOTS!!! 

Desktop Technician (IT Support Specialist) The Desktop Technician applies a broad and in-depth working knowledge of information technology products and services to more complex assignments and assists more experienced staff in the application of technical concepts, practices and procedures. The incumbent generally is a member of a quick-response customer support team and works with clients over the phone and onsite to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues. The incumbent operates independently to provide prompt and professional desktop service through quick processing and prioritization of a variety of problems.  

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES 
  1. Serves as technical resource for Windows 7/10. Provide telephone, remote desktop, and onsite desktop support for system users with complex issues related to the project, by resolving or conferring with the appropriate technical or systems personnel. 
  2. Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards. 
  3. Briefs customers as well as management on the status of current resolution efforts and attends daily/weekly meetings. 
  4. Maintains daily tickets and reports to ensure the highest service levels are maintained. 
  5. Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation. 
 Education and Typical Years of Experience
  • Associate’s degree/ MCDST/ A+ certification or equivalent work experience in desktop support and customer service environments. 
  • 7+ years progressively responsible experience, demonstrating in-depth working knowledge with a broad range of desktop support technology and best practices. 
  • Strong demonstrated analytical and creative problem solving skills. 
  • Computer literate with proficiency in information systems and software applications. 
  • Good customer service orientation and appreciation of role as Atos representative 
 Technical Expertise 
  • Windows 7/10 OS installation and deployment 
  • MDT imaging or similar desktop imaging technology 
  • MS Office installation and support 
  • Anti-Virus client installation and support 
  • Printer support 
  • Smart phone/device configuration 
  • Windows wireless technology 
  • SCCM & AD knowledge 
  • Multiple vendor desktop and laptop support 
  • Ticket management system experience 
  • KPI / SLA reporting experience 
 Nice To Have 
  • iPhone / iPad experience 
  • Audio/Visual experience 
  • Smart-hands support experience
 Key Skills:
  • Need to be higher level than just Service Desk folks
  • Use Remedy as ticketing system               
    • Must be strong with ticket documentation (attention to detail)
  • Customer facing - personality and positive demeanor is critical 
  • Need to be able to work fast in Imaging new laptops and they have a 1 day turnaround Break/Fix time – speed is crucial
  • Windows 7 environment – moving to Windows 10 (need extensive experience in both) – Mac experience not important – very very few of them
  • Extensive Imaging experience
  • Solid SCCM
  • Active Directory
  • At least 5-7 years’ experience
  • At least an Associate’s Degree
  • Certs are a plus
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