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Sr. Desktop Engineer - Altiris in Auburn Hills, MI at Spartan Resources, LLC

Date Posted: 2/28/2018

Job Snapshot

Job Description

Sr. Desktop Engineer - Altiris

Auburn Hills, MI

6+ month contract, potential conversion to FTE

Primary Responsibilities Include:

•         Work closely with other Desktop Engineers to manage the client environment in accordance with best practices

•         Continually strive for innovation and automation in the client environment.

•         Testing new hardware, software and operating systems for integration.

•         Perform Client Management tasks using the Symantec Management Platform (Altiris) 8.1 and SCCM 2012 R2.

•         Patching, Software Deployment, Inventory, Reporting, etc

•         Mac Enterprise deployment, configuration, and management

•         Group Policy administration

•         Manage and update Windows Deployment using the Microsoft Deployment Toolkit

•         Create and modify scripts using Powershell and VB Script

•         Vulnerability Management (identification, tracking, remediation, reporting)

•         Administration of VMWare Horizon Virtual Desktop Infrastructure

•         Creating and modifying pools, provisioning, and general management •Administration of McAfee ePolicy Orchestrator

•         Policies, event management, troubleshooting, etc

•         Administration of Citrix XenApp 7.6 environment.

•         Perform testing and system changes in accordance with the Change Management Policy.

•         Providing recommendations to improve the overall stability of the workstation environment.

•         3rd Level technical support to resolve issues with client agents, software installations, etc. Knowledge and Skill Requirements

•         Responsibilities may require evening and weekend work in response to the needs of the systems being supported.

•         Familiarity with a range of systems including Windows, VMware, Active Directory, Group Policy, DNS.

•         Knowledge of scripting as it applies to workstation management.

•         Knowledge of computing and network hardware and peripheral equipment. Ability to communicate technical information to non-technical personnel.

•         Excellent troubleshooting, problem resolution and root cause analysis skills.

•         Skill in organizing resources and establishing priorities.

•         Ability to learn and support new systems and applications.

•         Familiarity with these Products:

o   XenApp 6.5.

o   McAfee ePO (VirusScan Enterprise, HIPS, Drive Encryption

o   Mac Enterprise Management (DeployStudio, Munki, Centrify Management for Mac)

o   Scripting languages (Powershell, Python, BASH)

o   VMWare Horizon

o   Microsoft Active Directory

o   Microsoft Group Policy Management

o   Microsoft MDOP components

o   Microsoft Desktop Deployment Toolkit

o   Microsoft SCCM or Altiris (Symantec Management Platform)


Job Requirements

  Performance Metrics:

o   Project schedules and timelines.

o   Measurable success of software deployments and patching

o   Closure of incidents and changes within SLA.

•         Understanding of core IT service and support practices

•         Strong written and verbal communication skills;

•         Experience with each of the following preferred:

o   Windows OS (7 and 8)

o   Office 2010 and 2013

o   VMWare VSphere Administration

o   Windows Server and Active Directory

o   Symantec Management Platform 7

o   Citrix XenApp 6.5

o   Common scripting languages

o   IT Service Management Tools (HP Service Manager)

•         Years of Experience:

o   3+ years Competencies:

o   Collaboration

o   Customer Focus

o   Process Improvement

o   Results Driven

o   Change Agent

•         Basic Skills

o   Problem Solving- creating options and solutions

o   Computer Savvy- skilled in software, internet, etc.

o   Analytical Thinking- using logic and reason Specialized Skills, Knowledge, Certifications, etc.

•         Customer Service

o   Analytical skills

o   Proven track record working in project teams

•         Education:

o   Bachelors degree (or in process) or equivalent real life experience Specialized Skills, Knowledge, Certifications, etc

o   MCP, MCDST, and other technical certifications