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Sr. Voice Engineer - Mason, OH in Mason, OH at Spartan Resources, LLC

Date Posted: 1/30/2018

Job Snapshot

Job Description

Position: Sr. Voice Engineer 
Location: Mason, OH (Local Candidates Only)
Duration: ASAP  01/31/2018 (Potential to become contract to hire)

 RESPONSIBILITIES AND POSITION DESCRIPTION:
This position will be a member of a North American team responsible for delivery of voice infrastructure services in complex, large enterprise environments.  As a Senior Voice engineer responsibilities will include:
  • Advanced administration, configuration, implementation, operation and maintenance of Cisco VoIP and Messaging platforms.
  • Advanced administration, configuration, implementation, and maintenance of additional Cisco Call Center based telephony and application infrastructure.
  • Tier 3 troubleshooting skills, including voice quality and network QoS.
  • Resolving complex incidents and problems. 
  • Working with Telecom providers and 3rd party hardware/software maintenance vendors.     
  • Support of 24x7 business critical platforms and accounts.
 EDUCATION AND CERTIFICATIONS:
  • Degree in Engineering or Computer Science or equivalent experience. 
  • Voice Industry or Vendor Platform Certifications. Cisco certification/training essential.
  • ITIL Foundation Certification preferred.
 
Expert skills in:Technical Skills:
  • Advanced ability to implement, configure, operate, and administer Cisco based VoIP Voice and Messaging platforms which include Cisco Unified Communication Manager, Unified Contact Center, Unity Unified Messaging, Gateways, Jabber Presence, and Softphone. 
  • 10+ years experience providing Voice Operations support services in a mid to large size organization supporting a variety of vendor platforms and technologies.
  • Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks) Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN Experience designing and/or supporting QoS, MPLS, VLANs, Multicast solutions. 
 
Background:
  • Candidate must be in a position to pass a very stringent 10 Year Federal background and drug test including a polygraph test with the local City Police Department and Justice Department. 

  Soft Skills:
  • Ability to prioritize and achieve results while working on several simultaneous tasks and high profile activities. 
  • Strong problem solving skills--ability to assess a problem and quickly determine an effective course of action. 
  • Strong written and verbal communication, listening, and presentation skills. 
  • Ability to develop documentation (technical and work level instructions).
 


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